This system worked until about a month to six weeks ago after I updated Office 365 to the latest versions. The company I work for has a Competency Management application that downloads Word documents in Word XML Document (.xml) and then to use theĭocument I save it as Word 97-2004 Document (.doc) as advised by the company.

I have researched this problem going through my old documents and emails. 'According to your description, it seems that you cannot use Word 16.28 to open the older version of Word documents.' You mentioned “This occurred after a recent update”, does it mean that this problem occurs after you updated your Word? Do all the other Office applications have the same problem?ĭid you encounter any error message when you open those files? If so, could you provide the screenshot of it? You can also open Word > click File > Open and select the file to check if you can open those files.

You mentioned “I can create new files and open files that I've created in the past but no file that I've downloaded currently or in the past will open.”, does this mean that files that were created in the past cannot be opened after being downloaded? If so, I have opened the documents created by Word 16.25 、 16.26 、 16.27Īs our results on our side is different from yours, given this situation, to narrow this issue, could you provide the information?ĭo all the files created in the past have the same problem? At the same time, may I know what version of Word you used to create those documents? I do understand the inconvenience it has made and apologize for it.Īccording to your description, it seems that you cannot use Word 16.28 to open the older version of Word documents. * Once complete conversation about this topic, kindly Mark and Vote any replies to benefit others reading this thread. Sukie - * Beware of scammers posting fake support numbers here.

Do all the documents downloaded have the same problem?.

Could you provide the version of your Mac OS?.

Did you encounter any error message? If so, could you provide the screenshot of it?.

Could you provide the version of your Word? You can go to Word > About Word and provide the screenshot of it.

If the problem persists, I want to confirm the information below with you: This can help you troubleshoot whether it is caused by third-party software.

You can set up Mac in safe mode according to this article:.

As the latest version of Word is 16.28, may I know if you have the latest version of Word? If not, you can update your Word to check if the same problem will occur.

We’d also give you some suggestions and hope that will help you: May I know if your problem has been solved? If the problem persists, you can come back and we will try our best to help you:

Mac will not open .doc file